1) I was not sent to the my user account page to begin once the Enrollment form was submitted.
If you were not sent to your User Account to start the course go to: https://training-sia.americanstatenationals.org/ and try logging into your account by clicking on the “Login” link in the upper right hand corner of the page. (see screenshot below)
If you are still unable to get in then there are a couple of things to check.
Make sure you are using an actual computer to log into the course. We have found that mobile devices sometimes have issues logging into the site. Since there are many different types of mobile devices, it could be a range of things that keep you from logging in. The best way to log in is to use a computer.
Also, if you have no choice but to use a mobile device, try adding another browser app to the device such as Firefox or Chrome to see if you can access the login through one of them.
2) I am using a computer but still cannot log in.
If you are using a computer and are still having problems accessing the course, there are a couple of things to check to ensure you are getting in.
There are sometimes issues with web browsers holding on to old data. If that is the case, we need to make sure that you clear the cache in your browser or try a different browser. You can find out how to do this by using a search engine and typing in “clear browser cache, (your browser name)” and that should get you the right instructions.
If you have more than one browser then try to use the other one to see if that solves the issue. If it does then that means the browser that would not allow you access needs to have the cache cleared. You can also try using a “private ot incognito” browser window to login. These browsers (usually) do not hold onto old cache and give you a better chance of logging in.
If you are running a VPN (Virtual Private Network) it may be stopping your access to the login. Disable your VPN and try it again.
Other login issues can be caused by Firewalls, Virus Protection Software, etc., even your Router can be the issue. Make sure the login url is whitelisted in these programs.
If you still not able to login, please click on the Button below to contact the Study Course Administrator so that he can reset your password and test your account.